Delivery
For orders up to a value of 79.99 CHF, delivery costs are 7.50 CHF; for orders of 80.00 CHF or more, delivery is free within Switzerland and the Principality of Liechtenstein.
https://zigarrenversand.ch/en/FAQ-Shop/Delivery/Wie-hoch-sind-die-VersandkostenWe deliberately avoid charges such as small-quantity surcharges, etc., and have made our delivery charges as transparent as possible.
zigarrenversand.ch delivers only to Switzerland and the Principality of Liechtenstein.
https://zigarrenversand.ch/en/Shop-FAQ/Delivery/Does-zigarrenversand.ch-also-deliver-abroadYes, you can select the ‘Collection’ option from the delivery methods. Your order will then be prepared and you’ll receive an email as soon as it’s ready for collection.
https://zigarrenversand.ch/en/Shop-FAQ/Delivery/Can-I-collect-my-order-as-wellAs soon as your order has been packed and handed over to the post office, you’ll receive a dispatch confirmation by email. If you’ve created a customer account with us, you can also check the status online in your account.
https://zigarrenversand.ch/en/Shop-FAQ/Delivery/Can-I-track-the-status-of-my-orderFor orders weighing less than 250 grams, the parcel will be sent by standard post. With standard post, you will only receive a dispatch confirmation.
For orders weighing over 250 grams, you’ll receive a tracking number along with the dispatch confirmation, which you can use to track the current location of your order.
As a registered customer, you can of course have your order sent to a different delivery address in Switzerland or Liechtenstein.
https://zigarrenversand.ch/en/Shop-FAQ/Delivery/Can-I-have-my-order-sent-to-a-different-addressPostage costs for Switzerland and Liechtenstein are 7.50 CHF for orders up to 80 CHF.
- up to 80 CHF – delivery charges: 7.50 CHF
- 80 CHF and over – free delivery!
Once the parcel has been dispatched, you’ll receive an email to that effect. If your order has been sent by standard post, you won’t receive a tracking number. If it is sent via parcel post, you will receive a tracking number, which will be active from around 9 pm. If the tracking number still isn’t working after a day, please get in touch with us.
https://zigarrenversand.ch/en/Shop-FAQ/Delivery/My-tracking-number-isn-t-working-where-is-the-parcelDepending on the size and weight of the items ordered, the order will be sent by standard post (securely packaged) or by parcel post. In both cases, the parcel should be delivered by Swiss Post the following day, Monday to Friday be delivered.