Can I return items?

 
IMPORTANT: Before returning an item to us, please contact us. To do so, please send an email to support@zigarrenversand.ch, stating the order number and the items you wish to return.
Once you have returned the items to us, please keep the postal receipt with the tracking number in case the parcel goes missing.

Cigars and tobacco products
We grant a right of withdrawal, subject to restrictions, for individual cigars. Individual cigars or cigars sent loose cannot be returned or exchanged.

Whole boxes may be returned provided the protective film has not been removed.

Should the buyer be dissatisfied with the quality of the product when ordering crates, and should the seller be able to verify that the quality defect is not attributable to the buyer, the item will be replaced free of charge.

In this case, the buyer must contact the seller and return the disputed product to the seller within 7 days at the seller’s expense. 

When placing an order (with the exception of individual cigars or cigars sold loose), the buyer has the option to return the goods within 7 days of the invoice date by registered post, stating the reason for the return. However, the right of return only applies if the items ordered are unused, unopened, in their original packaging and in perfect condition. The cost of returning the goods shall be borne by the buyer. 

Discounted goods or goods on clearance cannot be returned.