I have received the wrong item.

We pick and pack hundreds to thousands of items every day. We take great care to ensure that everything is picked and dispatched correctly. Despite our best efforts, it can happen that the wrong item is sent. Should this occur, please contact us. We will then send you the correct item. Along with the item, we will send you a returns form, which you can use to return the incorrectly delivered item to us free of charge.

• Please contact us by email or telephone, quoting your customer number or order number . Click here for our contact details.
• Please wait for a reply from us.
• We will send you the correct item.
• You will find a returns form in the parcel (containing the correct item).
• Please place the incorrectly delivered item in the parcel and stick the label onto the parcel.
• The label is already prepaid, so the return delivery will cost you nothing.