The parcel was damaged when it was delivered – what should I do next?
If the parcel is damaged on the outside and the contents have also been damaged as a result, you must do the following:
https://zigarrenversand.ch/en/Shop-FAQ/After-your-purchase/The-parcel-was-damaged-when-it-was-delivered-what-should-I-do-next- If possible, please take a photo of the parcel
- Submit a complaint to your local post office, as Swiss Post is liable for damaged parcels. To do so, you can contact the Swiss Post helpline on +41 848 888 888 or visit the following page: https://www.post.ch/de/pakete-versenden/schaden-oder-verlust
- Please contact us by email (service@zigarrenversand.ch) or by telephone (052 624 26 00). We can then arrange a replacement and assist you with the investigation with Swiss Post