Questions about the shop

Depending on the value of your basket, you can select free items. These are unlocked based on the basket value. To benefit from the free items, please proceed as follows:

1. Log in to the shop.
2. Add products to your basket
3. Go to the shopping basket: Click on the shopping basket in the top right-hand corner. A window will open on the right-hand side. Now click on ‘Edit shopping basket’.
4. Select the item you want under ‘Reward’. It will now appear at the top of the overview marked ‘Free’.
5. You can then complete your order by proceeding to the checkout.

If you are not receiving emails from us, there may be two reasons for this:

• Our emails end up in your spam or shopping folder. Depending on your email programme, you can mark our email address as ‘not spam’ or add the email address to your contacts. Sometimes, simply moving the email from the spam or shopping folder to your inbox is enough.
• If you haven’t found the emails in your spam folder either, the address we have on file may be incorrect. In this case, you can contact us at any time so that we can correct it.

That’s no problem. You’ll find an order overview in your account. When you view the order you want, you can click the ‘Repeat order’ button. This will add the items to your basket again. You can then proceed to checkout to complete the order.